365 Days Quality Warranty

We hope you love what you've ordered! But just in case you're not 100% satisfied, we provide the support to return。

Refunds And Returns For Conditions

Within 14 days after delivery the product, if the product has the following problems, we will allow the refund or resend of the product :

(1)The product is breaking when you receive.

(2)The product is not what you ordered.

(3)Quality issue during your application

If you meet the above criteria, you can record a video to prove the problem. And sent it to support@ogtattoo.com. Once we confirm that the products cannot work or the product is not what you ordered, we will arrange to refund or resend.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee

for this reason.

How to start your returns & refund

To start your returns process, please contact us at support@ogtattoo.com,We will provide you with further instructions on where returns should be sent,after we confirm to receive the returned products, refunds will be arranged accordingly.

The amount you will be refunded not including any duties and taxes originally paid, The cost of return shipping will be deducted from your refund. Original shipping charges will not be refunded.Refunds will be issued in the original form of payment.

Timeframe For Returns

Returns are processed during normal business hours (Weekdays, 8am-6pm).

You will receive a confirmation email from us after receiving your product within 24 hours.

After receiving the product from you our Quality Assurance team will inspect the item(s) to make sure they are unopened and in their original condition. 

Upon passing our inspection, a refund will issue to you and you will notified that by email. Please be informed that it will take 3-5 business days to being processed the whole procedure after receiving the returned product.

If your item(s) fail the inspection, we will inform you about our decision that either we will send the item(s) back to you at your own expense or destroy them.


*If your item is currently in transit than then unfortunately we are unable to cancel your order*

To cancel your order, please contact support@ogtattoo.com or you can message us & we'll get back to you shortly.

Note -

During send us email please write your-

  • Your order number (you can find this in your order confirmation email)
  • Your name (or the name of the person who placed the order)
  • The email address you used to purchase the order

Orders may be canceled within 24 hours from when they are received. Due relays related to COVID-19, you may cancel your order if it has not yet been processed (ie you haven't received a tracking number yet.

Cancellation Timeframe

After your order cancellation is approved, you will receive an email confirming the cancellation and refund. Please allow 3-5 business days for your order to be processed by your financial institution.